As you know, in light of the growing Coronavirus outbreak in the UK, we have taken comprehensive action to mitigate the risk posed to our residents and staff in our care home.
We have been following a series of controlled measures to mitigate the risk to our residents and staff, which included asking relatives to restrict their visits to see their loves ones.
We have held off asking relatives not to visit the care home for as long as possible because of the positive impact seeing family and friends has for our residents.
Our mission, as ever, is to deliver the highest quality of care for our residents.
As such, following Government and Public Health England advice, we believe now is the time to ask relatives and friends not to visit our care home with effect from 20th March 2020.
We will continue to allow essential visits to the home. However, we will be putting additional control measures in place for those essential visitors who come into the home, including taking temperatures before they enter the care home.
We will continue to consider essential requests to visit the home on an individual basis. If you feel a visit to the home is essential, please contact the Home Manager before visiting the home. Essential visits will be arranged with all strict control measures being followed.
We appreciate that this is a difficult time for everyone, but protecting our residents and staff is paramount to ensure we can continue to provide safe service during this public health crisis.
We know that asking you not to visit your loved ones is asking a lot and may cause you and your loved one a level of anxiety.
We are committed to doing whatever we can to ensure you maintain contact with your relatives. If you have access to Skype or another form of video calling, please let us know so we can arrange regular video calls.
For comprehensive information about the COVID-19 itself, please visit the government or NHS websites.
We would like to reassure you that we have no suspected or confirmed cases of COVID-19 and are taking this measure following the latest Government advice that care homes should suspend non-essential visits and that people over 70 or those classed as vulnerable should self-isolate.
If anyone has any concerns, please do give me a call.
Yours sincerely,
Paulina Eagle, Home Manager