Crouched Friars celebrate ‘Good’ CQC in all areas

What a fantastic week it has been for us at Crouched Friars! Residents and staff are celebrating following the announcement of their most recent Care Quality Commission (CQC) inspection, having achieved ‘Good’ CQC in all areas.

Over the last two years, our Care Home Manager, Paulina, and her dedicated team have worked hard to ensure a number of improvements have been made to both the way care is delivered, and to the home itself. New care plans, a full staff training and development programme, as well as engaging activities are just a number of changes that have been made and have contributed to the ‘Good’ result.

The CQC inspect and rate residential care homes and nursing homes. The rating can be used to help understand the quality of care that could be provided. There are five areas the CQC look for:

  • Are the residents safe?
  • Is the care effective?
  • Are the staff caring?
  • Is the home responsive to a person’s needs?
  • Is the home well-led?

The inspectors provide a score from 1-5 (outstanding to inadequate) in each of these five areas. An overall score for the home is then awarded. 

We were very proud to note the inspectors had awarded Crouched Friars with Good in every single area.

The overall summary of the report quoted: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The registered manager took appropriate action to safeguard people and care staff understood how to raise concerns. Relatives told us they felt their loved ones were safe at the service. Relatives were able to visit the home any time.”

One of our resident’s family members added: “The staff are so caring and fun. There is lots of friendly and kind banter with people. My [relative] didn’t ever want to go into a care home, but they really love it here.” Another commented: “There always seems to be enough staff and my [relative] has lots of engagement with staff. They have also recently employed an activity lead who is excellent.”

The care team is currently organising a celebration event for Friday 14th October, where residents, carers and relatives will raise a glass to this wonderful news.  All of the carers will be receiving a voucher to thank them for the ongoing hard work. You can expect great home made food and cakes, drinks, lots of laughter and a toast. 

Acknowledging the dedication of her care team, Paulina commented: “Without the support of the whole team at Crouched Friars, we would not be celebrating this fantastic result. We all take huge pride in the care we deliver to our residents, so to now have our hard work acknowledged is such a proud moment. I hope this also reinforces our message to residents and their families that we are striving to continually improve each and every day, so that residents continue to feel happy, secure and are able to age well in our care.

Crouched Friars Good CQC all residents

“We are looking forward to celebrating at our get-together on Friday. Our residents and carers love any cause to celebrate, but this one is particularly meaningful to us all. ”

To view our full CQC inspection report, visit https://www.cqc.org.uk/location/1-317894056?referer=widget3

 

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