Crouched Friars celebrate ‘Good’ CQC in all areas

What a fantastic week it has been for us at Crouched Friars! Residents and staff are celebrating following the announcement of their most recent Care Quality Commission (CQC) inspection, having achieved ‘Good’ CQC in all areas.

Over the last two years, our Care Home Manager, Paulina, and her dedicated team have worked hard to ensure a number of improvements have been made to both the way care is delivered, and to the home itself. New care plans, a full staff training and development programme, as well as engaging activities are just a number of changes that have been made and have contributed to the ‘Good’ result.

The CQC inspect and rate residential care homes and nursing homes. The rating can be used to help understand the quality of care that could be provided. There are five areas the CQC look for:

  • Are the residents safe?
  • Is the care effective?
  • Are the staff caring?
  • Is the home responsive to a person’s needs?
  • Is the home well-led?

The inspectors provide a score from 1-5 (outstanding to inadequate) in each of these five areas. An overall score for the home is then awarded. 

We were very proud to note the inspectors had awarded Crouched Friars with Good in every single area.

The overall summary of the report quoted: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The registered manager took appropriate action to safeguard people and care staff understood how to raise concerns. Relatives told us they felt their loved ones were safe at the service. Relatives were able to visit the home any time.”

One of our resident’s family members added: “The staff are so caring and fun. There is lots of friendly and kind banter with people. My [relative] didn’t ever want to go into a care home, but they really love it here.” Another commented: “There always seems to be enough staff and my [relative] has lots of engagement with staff. They have also recently employed an activity lead who is excellent.”

The care team is currently organising a celebration event for Friday 14th October, where residents, carers and relatives will raise a glass to this wonderful news.  All of the carers will be receiving a voucher to thank them for the ongoing hard work. You can expect great home made food and cakes, drinks, lots of laughter and a toast. 

Acknowledging the dedication of her care team, Paulina commented: “Without the support of the whole team at Crouched Friars, we would not be celebrating this fantastic result. We all take huge pride in the care we deliver to our residents, so to now have our hard work acknowledged is such a proud moment. I hope this also reinforces our message to residents and their families that we are striving to continually improve each and every day, so that residents continue to feel happy, secure and are able to age well in our care.

Crouched Friars Good CQC all residents

“We are looking forward to celebrating at our get-together on Friday. Our residents and carers love any cause to celebrate, but this one is particularly meaningful to us all. ”

To view our full CQC inspection report, visit


< Back to news

Latest News

The benefits of spending time outdoors for residents with dementia

Posted on July 12th, 2024

Summer is finally here and it’s the perfect time to enjoy the outdoors and spend time in nature. The longer days and lovely weather encourage us to go out more, and we’re doing the same for our residents.   At Crouched Friars, we’re a team of dementia specialists and understand the impact a nurturing environment […]

Read more >

Steps to take after a dementia diagnosis

Posted on June 21st, 2024

When you or a loved one is diagnosed with dementia, the first few days can be quite overwhelming. A dementia diagnosis can often lead to feelings of fear, confusion, anger, sadness or loneliness. Post diagnosis is a crucial time when the person needs extra care and support to navigate their diagnosis. In May, we observed […]

Read more >

How to manage stress when providing dementia care

Posted on May 10th, 2024

Being a care worker is one of the most rewarding jobs. As a care worker, you provide care, support and companionship to people living with dementia. You help them maintain their physical and mental well-being and live a happy and healthy life. However, the emotional toll of caring for residents with complex needs, coupled with […]

Read more >

Supporting residents with dementia during sundowning at Crouched Friars

Posted on April 16th, 2024

Now that the clocks have moved forward and we have longer days, it seems like a blessing for most of us. However, this change can prove to be a big challenge for people living with dementia. At Crouched Friars, it is our priority to provide personalised and compassionate care for our residents living with dementia. […]

Read more >

Crouched Friars resident enchanted by musical at local school

Posted on March 18th, 2024

A 92-year-old resident who lived at Crouched Friars care home in Colchester fulfilled a bucket list item of watching a musical, thanks to The Wishing Washing Line initiative by FaNs network in Essex. Edwina Parker, attended Philip Morant School and College’s production of Matilda and had a “magical” evening. She was welcomed with flowers and […]

Read more >

Valentine’s Day celebrations at Crouched Friars

Posted on March 11th, 2024

Love was definitely in the air at Crouched Friars this Valentine’s Day – our day was filled with thoughtful touches and activities that brought smiles to everyone’s faces. Stepping into the common room was like stepping into a love nest. Heart-shaped balloons of every colour bobbed cheerfully from the ceiling, while rose petals and paper […]

Read more >